Reference

What You Agree To When You Use rajacua

These terms set out the rules that apply to your rajacua account — from how you open it to how your wallet activity is handled. Availability depends on local law and applies only where eligible under your region.

Account eligibility rulesDANA, OVO, GoPay wallet termsDeposits and withdrawal conditionsAccount suspension policyIndonesia-region access
rajacua What You Agree To When You Use rajacua
REACH OUR TEAM

Contact Us About These Terms

If any part of these terms is unclear or you have a question about how a specific rule applies to your account — whether that is a DANA withdrawal hold, an OVO top-up that needs checking, or a GoPay transaction dispute — our support team handles term-related queries directly. You do not need to raise a formal complaint; a support message is enough to get a clear answer.

Live Chat Open the chat window from any page in your account. Share your account ID and the specific term you want clarified for a faster response.
Email Support Write to our support address with your registered email and wallet type — DANA, OVO, or GoPay — so we can locate your account and reply accurately.
Account Help Centre Log in to your account, head to the Help section, and submit a query tagged as Terms Question. Responses are delivered to your account inbox.
HOW WE HANDLE ACCOUNTS

Account Security and Data Practices

We apply account-level protections across login, wallet linking, and transaction verification. Your data is used only to operate your account and process wallet activity — not shared with third parties outside of what payment processing requires. You can request a summary of the data held on your account at any time via the Help section.

Login Verification Every login triggers an OTP check to your registered mobile number. If you did not initiate the login, lock your account immediately from the security settings page.
Wallet Data Retention We retain transaction records tied to your DANA, OVO, or GoPay wallet for as long as your account remains active, in line with applicable data-handling requirements.
Account Closure Requests To close your account, submit a written request through the Help section. Any pending wallet balance is processed back to your linked e-wallet before closure is confirmed.
Terms Change Notifications When we revise these terms, a notification appears inside your account on next login. You can also request the current version in full through our support email.

Common Questions About These Terms

These answers cover the questions we hear most often about how our terms work in practice — especially around account access, wallet use, and what happens when something goes wrong.

Yes. These terms cover all wallet activity on your account. Each e-wallet also carries its own provider rules, which apply separately to the transfer itself.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and may result in suspension of all accounts linked to the same identity or wallet.

We review the account balance as part of the suspension process. Where no breach-related hold applies, the remaining balance is returned to your registered e-wallet.

A notice appears inside your account on your next login whenever we revise the terms. Continuing to use your account after the notice counts as acceptance of the new version.

Yes. Submit a data request through the Help section in your account, or contact us via email. We aim to respond with a summary of the data we hold on your registered account.

Access and eligibility depend on local law and are available only where permitted in your region. We do not extend service where local regulations restrict or prohibit it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.